Any and All Orders
It is assumed by the company that any and all orders placed have been consulted with a licensed professional. It is not the companies responsibility to keep up with any and all Contractors licensing and insurance. By placing an order you the “consumer” have assumed any and all liability associated with purchase.
Please note that there may be certain circumstances where orders that were placed with us will be unable to be accepted and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud verification department. We may also require additional verification or information before accepting any order. We will contact you if any or all portions of your order is canceled via email or if additional information is required to accept your order. If your order is canceled after payment is authorize then we will void the authorization and depending on your financial institution the release may be immediate or take several days to reflect on your account. We recommend contacting your financial institution to obtain exact void processing time frames.
Purchaser hereby acknowledges that federal law prohibits opening the refrigeration lines of any equipment purchased on this website or through any subsidiary of HVACStores. A properly licensed professional must handle the refrigerant contained in any unit/system. Purchaser hereby assumes full responsibility for the installation and/or maintenance of the unit/system in accordance with applicable building, installation, and/or maintenance code requirements.
Due to our fast shipping times, it is imperative that should the need arise to cancel your order you contact us immediately via phone. If your order has not departed from our facilities there will be no charges associated with your cancellation. If your order has shipped but has not been delivered, you may request that our representative contact the Freight or Ground Carriers in an effort to stop the delivery and bring back the order to Alternative Engineering. Although you can stop the order in transit this option will be very costly, due to the fact that there will be two charges imposed.
The outgoing shipping freight / ground charges and the inbound shipping freight / ground charges. You, the customer will be responsible for these charges, which will be deducted from your refund. Once the order is cancelled credit for the items can take as long as 10 business days to be refunded to your original payment method.
Orders that have shipped to customers and must be held at the local Freight terminal for more than 4 business days due to lack of communication with customer whether via email or phone, order will be considered abandoned which renders the order cancelled. At which times the cancellation policy will apply and customer is responsible for Freight charges for outbound and inbound.
The Contact Center is open Monday through Friday from 9:00 am EST to 6:00pm Est., to assure accurate processing of your cancellation request. We do not accept under any circumstances order cancellations via Email, voice mail, facsimile, or U.S. Mail. We always recommend that before you order from our site you check with your installing professional to ensure that the product you ordered is the right product for your needs, taking these steps will help to avoid any costly errors in ordering the wrong product.